Reasons why your credit card payment has been cancelled:

  • More and more banks offer the 3D Secure code for credit card transactions. If your bank offers this service your credit card needs to be activated. Please contact your bank and request the activation and information of the 3D Secure code. The 3D Secure Code is also called Verified by VISA or MasterCard Secure Code.
  • Your active sports bets bonus has not been completed.
  • It is possible that your bank does not accept payments or set up a limitation for payments of gambling companies. Please contact your bank for more information.
  • Credit card payments from customers located in Switzerland will be denied due to legal reasons.
  • Please be aware that due to national and international legal reasons credit card payments from certain countries cannot be accepted. When you enter the amount you wish to deposit and click on next you will see all payment methods that are available for your country.
  • Due to security reasons no further deposit will be possible after ten payments (successful or denied) within 12 hours. Please note that you need to wait for 12 hours otherwise the waiting time will reset to another 12 hours.

In general we recommend that you contact our customer service first.

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