Here are some important points to consider when you are uploading your documents:

  • Documents need to be shown in full. Make sure the corners are not cut off, by leaving a gap of around 1cm around your document while taking the picture.
  • Utility bills/bank statements/official letters must not be older than 3 months from the date of issue and your full name and address must be seen too of course. We also prefer this document to show a logo of the company who issued it.
  • All of the information in the documents provided must match with the information registered on your mybet account.
  • Credit Card scans/photos and payment method screenshots are only required if we ask for them specifically. In such a case please cover the middle 6 digits of the card number. We only need to see the first 6 and last 4 digits.
  • Scans and photos of documents must be large and clear enough for verification purposes whilst being sent in the accepted formats: jpeg, PDF, png and jpg.


In single cases we may ask for additional documentation to meet our high security standards.

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